SHIPPING & RETURNS
SHIPPING OVERVIEW
At NeonTech, we understand that you want your new gear as fast as possible. That's why we process all orders within 24-48 business hours. Once shipped, you'll receive a tracking number via email to follow your gear's journey to your battle station.
Standard Shipping
5-7 business days
Free on orders over $50
Express Shipping
2-3 business days
$15.00 flat rate
International
10-14 business days
Calculated at checkout
*Note: Shipping times may vary during peak seasons, holidays, and major product launches.
30-DAY HASSLE-FREE RETURNS
If you're not 100% satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. We want you to love your gear.
RETURN CONDITIONS
- Items must be in original, unused condition
- All original packaging and accessories must be included
- Security seals must remain intact (where applicable)
- Customized products are non-refundable unless defective
REFUND PROCESS
Once received and inspected, refunds are processed back to the original payment method within 5-7 business days. You will receive an email confirmation once the refund has been issued.
WARRANTY & SUPPORT
All NeonTech hardware products come with a 1-year limited warranty covering manufacturing defects. Our gear is built to last, but we've got your back if anything goes wrong.
Need a return label?
Contact our support team with your order number and the reason for your return.
CONTACT SUPPORT